Job Description

To bridge the cultural gap and engage community members who need services assist families to identify available services and linkages including formal and informal supports through cultural competency lens

Outreach and Information

  • Share information about resources, services and supports and explore what might be appropriate for their family;
  • Explore the needs and preferences of the family and locate relevant resources. - helping families understand eligibility rules; - helping families understand the eligibility or application process to services.
  • Develop and update resource directories to identify relevant formal services and informal resources for families.
  • Conduct general and individual outreach in the community to raise awareness, reduce stigma, and engage families in services.
  • Staff a ‘warm line’ that families can call for information
  • Follow-up with people with whom they have engaged to ensure that they have connected with support structures and received the help they need
  • Recruit community-based organizations, faith-based organizations, and other community groups to become part of an active and supportive network

Self-Advocacy, Self-Efficacy and Empowerment
  • Advocate on behalf of and in collaboration with families to promote shared decision-making.
  • Regularly consult with families and providers to ensure that the family’s perspectives are included in all planning and decision-making.
  • Coach and model shared decision-making and skills that support collaboration.
  • Model strengths-based interactions by accentuating the positive.
  • Support the families in discovering their strength and concerns. Assist families to identify and set goals and short-term objectives.
  • Prepare families for meetings and accompany them when needed.
  • Empower families to express their fears, expectations and anxieties to promote positive effective communication.
  • Assist families to frame questions to ask providers.
  • Provide opportunities for families to connect to and support one another.
  • Support and encourage family participation in community, regional activities to develop their leadership skills and expand their circles of support.
  • Assist families to services that provide access transportation
  • Link to and provide workshops that are matched to families equipping families with skills, knowledge, and resources to support their families that will ensure the greatest likelihood of success.

  • High school Diploma or higher or comparable certification or at least two years in the community
  • Ability to interact with community members through written or verbally
  • Strong time management and ability to work independently
  • Demonstrate ability to be utilize technology
  • Strong organizational skills
  • Excellent written and verbal communications skills
  • Ability to facilitate group meetings
  • Available to make home visits and conduct community events